Standard Service: One (1) working day for digitizing and four (4) working days for embroidery upon approval of logo5% damage allowance (Mr. Stitch will issue credit to your account for actual damaged garment cost over 5%)Shipping Information: all shipments are FOB factory Sherman Oaks, CAMr. Stitch is not responsible for sewing on incorrect styles, colors and sizes sent by merchandise vendorsNew customers must pay in advance for embroidery work and any digitizing servicesQuantities for pricing purposes determined by number of pieces per design and garment style. Shirts and hats not combined for quantity. Prices do not include complete color changes for specific designs.Mr. Stitch is not responsible for quality of embroidery from files not digitized by our company Back orders may be billed as new orders, based on applicable quantities for each separate production runPrices subject to change without notice$30.00 minimum single order chargeLogos will incur a 10% charge in addition to embroidery fee due to excessive trims and number of colors20% surcharge on garments requiring special locations that are difficult to hoop.Rush order charges: 150% for same day, 100% 24 hours, 50% for 48 hours, 25% 72 hoursWe take no responsibility for orders shipped from customer’s vendor, ie: size, colors, style.No refunds on decorated items ( ie: embroidered or screen printed). No claims accepted past 10 days from ship dateMr. Stitch Embroidery does not take responsibility for any error due to verbal instructions. Make sure all instructions are in writingMr. Stitch reserves the right to display finished embroidery or screen printing on social media or in its retail location unless otherwise informed.